Once your order has been shipped, you will receive a confirmation e-mail containing a tracking link. You can click on this link to track the delivery status of your RingNect order in real time. If you have any further questions, please do not hesitate to contact our customer service department.

To change the delivery address of your RingNect order, please contact our customer service department as soon as possible. We will do our best to update your shipping address before your order is shipped.

If your RingNect order arrives damaged in transit, please contact our customer service department as soon as possible. We will ask you to provide photos of the damage so that we can resolve the problem and send you a replacement if necessary.

Delivery of RingNect orders is available Monday to Friday, except on public holidays and local holidays. Orders placed outside office hours can be processed on the next working day.

Our return policy for RingNect products allows customers to return unused and undamaged items within 15 days of receiving the order for a full refund or exchange. For more information, please visit our returns policy page.

Yes, you can cancel your RingNect order until it has been shipped. Please contact our customer service department as soon as possible to request cancellation of your order. Once the order has been shipped, it cannot be cancelled and you will have to follow the return policy to return the items.

Refunds for cancelled RingNect orders will be issued according to the original payment method used when the order was placed. Refunds may take several business days to appear in your account, depending on your payment method and your bank’s policy.

Estimated delivery times vary according to your location and the delivery method selected. In general, standard delivery times range from 15 to 20 working days, but this may vary depending on various factors.

Yes, we offer discounts for bulk purchases. Please contact us directly for information on our wholesale discounts and applicable conditions.